Contents
Overview and Priority
At REOX POS (by 1000D Technology Pvt Ltd), we provide integrated hardware and software solutions. This policy outlines the standard terms for returns and refunds. Note on Priority: Where a specific Service Level Agreement (SLA) or Signed Purchase Contract exists between REOX POS and the Client, the terms of that individual contract shall supersede this general policy regarding specific warranty durations or return conditions.
1. Software Solutions (SaaS & Licenses)
Digital Nature: Because software is intangible and instantly activated, refunds are generally not provided once a license key is issued or a cloud account is provisioned. Technical Resolution: If a critical software defect prevents the system from functioning as advertised, a refund may be considered only if our technical team cannot resolve the issue within 14 business days of a formal report. Subscription Cancellations: Monthly or annual subscriptions may be canceled at any time. Access will continue until the end of the paid billing cycle; no partial refunds are issued for unused days.
2. POS Hardware & Computer Systems
We supply specialized POS Computers (All-in-One touch terminals, Mini-PCs, and Desktops) as well as peripherals (Printers, Scanners, Cash Drawers). Dead-on-Arrival (DOA): Hardware found to be defective upon delivery must be reported within 48 hours for an immediate swap or repair. Return Window: Standard hardware may be returned within 7 days if it remains in pristine, original packaging with all seals intact. POS Computers: Returns for computer systems are only accepted in cases of hardware failure. Once a computer has been configured with the client's data and software, it is no longer eligible for 'change of mind' returns. Restocking Fee: A 15% restocking fee applies to all non-defective hardware returns to cover technical inspection and reconfiguration.
3. Warranty Terms
Hardware Warranty: All POS Computers and peripherals carry a standard 1-year limited warranty (unless stated otherwise in your signed contract) against manufacturing defects. Exclusions: Warranty does not cover damages resulting from power surges, liquid spills, physical drops, or unauthorized third-party software installations. Service Contracts: For clients with a signed Annual Maintenance Contract (AMC), on-site support and replacement timelines will follow the specific terms outlined in that agreement.
4. Non-Returnable Items
• Custom-developed software modules or API integrations. • Consumables (Thermal paper, ribbons, labels) once the protective seal is broken. • Services already rendered (Installation fees, training sessions, on-site consultations).
5. Refund Process
Approval: All refunds require a written request and approval from the REOX POS Finance Department. Method: Approved refunds will be processed via the original payment method (e.g., via the PayHere gateway back to the original card). Timeline: Please allow 7–14 business days for funds to appear in your account.
Questions about your return?
We want to ensure you have a standard and smooth experience with our products. If you have any concerns or specific inquiries about returns, our team is here to help.
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